BE CERTAIN you are communicating with an official Start9 team member. Do not be fooled by impostors. If you are unsure, please contact us.

You may run into an issue and want to have a support call where we ask you to share your screen with us. While we understand if you’d rather not do this, it can make troubleshooting issues a lot easier. We will direct you on how you can share your screen. If it doesn’t work, please see the following instructions:

  1. Head to System Preferences:

  2. Click Security & Privacy:

  3. Click the lock to make changes and select “Privacy”:

  4. Click “Screen Recording” and click the + icon:

  5. Find your browser within the applications folder and click “Open”:

  6. Restart your browser and you should now be able to share your screen by clicking on this button within the Jitsi call: