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With registrations disabled, the only way to create an account on your Server is through the Admin Portal. The Admin Portal is the preferred method for creating an account.
In your Start9 web-UI, under Services > Synapse, click “Launch UI”
Log in with your Admin Username and Password (located in Properties). For “Homeserver URL”, do not enter your Homeserver address. Instead, enter your Admin Portal URL.
In the “Users” tab, you will notice the admin user already created.
In the “Users” tab, click “+ Create”
Choose a User-ID, Displayname, and Password for your account. Optionally enter an email address under the 3PIDs section. It is not recommended to make this user a Server Administrator, as it is best to limit admin access.